BookingCentral Launches Dispatch & Delivery Module to Help Rental Operators Streamline Deliveries, Pickups, and Field Operations

BookingCentral, a leading booking and operations management platform for rental businesses, today announced the launch of its new Dispatch & Delivery Module, designed to help rental operators simplify ...
Harvard Business School

Designing, Managing and Improving Operations, Module 1: Designing, Managing and Improving Operations Processes

Upton, David M. "Designing, Managing and Improving Operations, Module 1: Designing, Managing and Improving Operations Processes." Harvard Business School Teaching Note 697-065, February 1997. (Revised ...
Harvard Business School

Building Process-based Capabilities: A Principal Focus of Operations Management, Module Outline and Teaching Note

Christensen, Clayton M. "Building Process-based Capabilities: A Principal Focus of Operations Management, Module Outline and Teaching Note." Harvard Business School Teaching Note 694-083, July 1994.
dmu.ac.uk

Service Operations Management

This module explores the management of processes that deliver service in all of its aspects - service outcomes, service experiences and in the case of public sector organisations, public value. The ...